Privacy policy

We know it’s tempting to skip these , but it’s important to establish what you can expect from us as you use our services, and what we expect from you

BERTH PRIVACY POLICY

Updated 04 July 2025

This Privacy Policy describes how Berth Marine (Pty) Ltd ("Berth", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website and services. It is aligned with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.


1. Information We Collect

When you use our platform, we may collect the following types of personal information:

  • Identification data: Name, contact number, email address

  • Booking details: Marina selection, dates, vessel type, services requested

  • Device and usage data: IP address, browser type, time zone, browsing activity

  • Payment data: Partial card information (collected via Paystack), payment preferences


We do not knowingly collect data from children under the age of 18. If we become aware that we have collected personal data from a minor without appropriate consent, we will delete it.


2. How We Use Your Information

We use your personal information to:

  • Facilitate berth bookings with marinas

  • Enable communication between you and marina operators

  • Process payments and issue invoices

  • Provide customer service and resolve disputes

  • Improve our website and services

  • Send transactional and service-related communications

  • Where permitted, send marketing communications and offers (you may opt-out at any time)

  • Comply with legal obligations and enforce our Terms of Service


3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Contractual necessity: to perform our booking services and respond to your inquiries

  • Consent: for certain marketing activities or when legally required

  • Legitimate interests: to improve our services, prevent fraud, and ensure platform security

  • Legal obligations: to comply with applicable laws


4. Sharing and Disclosure

We only share your data as necessary to provide our services:

  • With marina operators to process and manage bookings

  • With service providers (e.g., payment processors like Paystack) who support our operations

  • With law enforcement or regulators when required by law

We do not sell or rent your personal data to third parties.


5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from loss, misuse, or unauthorized access. This includes encryption, access controls, and secure data storage practices.


6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct or update inaccuracies

  • Request deletion of your data

  • Withdraw consent to data processing

  • Object to processing or request restriction

  • Lodge a complaint with a data protection authority


To exercise any of these rights, please contact us at info@berthapp.com.


7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.


8. Cookies

We use cookies and similar tracking technologies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.


9. Automated Decision-Making

We may use automated systems to recommend marina options or highlight popular destinations based on booking data and preferences. These recommendations do not have legal or significant effects on users.


10. International Transfers

If you are accessing our services from outside South Africa, your data may be transferred to and processed in South Africa. We ensure that such transfers are lawful and protected by appropriate safeguards, including data processing agreements and standard contractual clauses where required by GDPR.


11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated version on our website.


Contact Us
 Berth Marine (Pty) Ltd
Cape Town, South Africa
Email: info@berthapp.com